5 Important Questions to Ask Your Pet Care Professional

Personalized care begins with the right conversation

At Dogs On The Run, we believe the best pet care relationships begin with trust, clear communication, and a shared understanding of what your pet needs to feel safe and loved. While we carefully match you with a professional who meets our gold standard, background-checked, insured, and vetted; you still play a key role in ensuring it’s the right fit for your household.

Here are five essential questions to ask your pet care professional to build a confident, personalized relationship from the very start:

What experience do you have with pets like mine?

Not all pets are the same. A senior Labrador may require slow, supportive walks. A nervous rescue might need extra patience. An active doodle might need high-energy field trips. Ask if your professional has worked with pets similar to yours—age, breed, energy level, or special needs.

DOTR Tip: We carefully match professionals based on compatibility, but hearing their experience in their own words can build deeper trust.

How do you handle emergencies or unexpected issues?

A seasoned professional should have a calm, clear plan in case something doesn’t go as expected. Ask what they would do in the event of a medical concern, lockout, or behavior issue.

The DOTR Promise: You’re never alone. Our concierge team monitors service in real time and acts as a backup in emergencies, ensuring no pet is ever left behind or overlooked.

How will I receive updates?

Photos, visit notes, feeding confirmations—we all have preferences. Ask your professional how they communicate during care.

DOTR Standard: Our professionals use a secure app to check in, share updates, and timestamp each visit. Behind the scenes, our team ensures each service is completed with care and precision. We're always available if you’d like more support or clarity.

Are you comfortable with my pet’s routine?

Your pet’s routine is part of their emotional security. Ask if your professional feels confident with feeding instructions, medication, walking etiquette, and bedtime rituals.

Luxury is in the details. Don’t hesitate to walk them through your home and show them where essentials are kept. It helps them provide seamless, stress-free care.

Would you like to do a trial visit before my trip?

Even the best matches benefit from a soft start. Offering a casual walk or short visit before your actual booking allows your professional to connect with your pet—and gives you both peace of mind.

DOTR Recommendation: Book a weekly walk or drop-in leading up to your travel dates. It's an elegant way to ensure everyone feels confident and comfortable.

At Dogs On The Run, You’re Never Just a Number

When you book with DOTR, you're not booking a stranger. You're working with a handpicked professional, supported by a concierge team that monitors, assists, and stands by your side from start to finish.

We don’t just believe in luxury pet care.
We deliver it—with urgency, care, and intention.

Ready to Experience the Difference?

Call us at 760 991 5444
or visit www.DogsOnTheRun.com

Let’s make sure your pet is matched with a professional who feels like family.